Living at 303 Front Street means enjoying downtown Columbus living with shared amenities and thoughtfully managed services. The information below outlines what residents can typically expect day to day.
Mail & Packages
Mail and packages are retrieved from the mail room. Mailboxes are accessed using a mailbox key provided by the office at move-in.
Trash & Recycling
Trash chutes are located on each floor for everyday convenience. Recycling containers are located in the garage. Residents are asked to use designated areas and follow posted guidelines.
Common Area Cleaning
Hallways and common areas are cleaned once per week.
Rooftop Deck Access
Residents may access the rooftop deck using either the elevator or the stairwell.
Parking
We offer several parking options for residents:
- 303 Front St Garage (on-site): $200/month
- Metropolis (across the street): $125/month — our only official parking partner
- Metered street parking: Available per the City of Columbus parking schedule
- Additional monthly lots are also available in the surrounding area
Please note that EV parking is not available at this community.
Contacting the Office & Response Times
Residents can reach the office by phone, email, or through the resident portal. For non-emergency requests, we encourage using the resident portal — it’s the best way to ensure your request is tracked and followed up on. Our team aims to respond within one business day, and you’ll receive updates directly through the portal.
For urgent issues, emergency maintenance is available 24/7.
Maintenance Requests
For non-emergency maintenance issues, we encourage residents to submit requests through the resident portal. This ensures your request is tracked and addressed in a timely manner.
When submitting a request, you’ll be asked to provide:
- A brief description of the issue
- Your phone number so our service tech can reach you with any questions
- Access instructions and whether you give permission for our team to enter your apartment if you are not home — this helps us resolve issues as quickly as possible
For emergencies, maintenance is available 24/7 by calling the dedicated emergency maintenance number provided at move-in.
Elevator
If you notice the elevator is out of service, please report it immediately through the resident portal or by contacting the leasing office so we can address it as quickly as possible.
Reporting Building Concerns
If you notice a cleanliness issue, a maintenance problem, or anything that needs attention, please let us know right away. Our hallways and common areas are cleaned once per week. If you notice something that needs immediate attention, you can:
- Submit a maintenance request through the resident services portal, or
- Stop by the leasing office
The sooner we hear from you, the sooner we can address it.
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